Reasons You Should Switch to Hosted VoIP in Buffalo, NY Now

Hosted VoIP is an effective communication tool among businesses of all sizes in Buffalo, NY as the wide range of benefits it offers comes at an extremely affordable price. Some of the advantages of using VoIP systems over conventional phone systems are discussed below.

Cost savings

The cost savings potential of VoIP is immense. Other than additional (and optional) costs to purchase the handsets, there are virtually no extra costs involved, and you get excellent services at flat rates by choosing a package you need.

Contact Center Benefits

You can benefit from services like

• Representative scan communicate with customers via phone, chat, email, and more through Unified Communication
• A lot of VoIP services offer easy access to the metrics and the oversight you need to make smarter decisions.
• VoIP allows you to optimize the number of calls received according to CSR training, skill level, and other factors.

Availability of add-on features

VoIP systems are easily scalable and flexible. That allows you to add or remove features depending upon your need. Some of the most popular add-ons include

• Voicemail-to-email transcription
• Automated call distribution
• Web-based remote management for adding phone lines
• Audio conferencing

Data integration

Integrating your communications across different channels allows you to create a positive customer experience. VoIP can allow you to do just that.

Mobility

Mobility is one of the most desirable features of VoIP systems. In order to suit your needs, you can enable phone calls to ring simultaneously to both desk and mobile phones, unlock mobile call transferring, or enable mobile failover in the rare case your internet goes down.

If you’re interested in a Cloud VoIP phone system and you’re in or around Buffalo, NY, there are customizable solutions offered by Comtel. The company provides everything from structured cabling to network equipment, as well as the necessary resources for complete installation and maintenance services.

Comtel is among the most trusted Mitel phone providers in the entire Northeast, and certainly, Buffalo, NY. It does not matter how many employees you have in your company, if you need a reliable solution that will serve your voice, data, Internet, wireless, and fax, Comtel is a solid choice. For a single unified network which can further power your business communications, visit Comtel today!

To learn more, visit www.comtel.us. You can also call them at 716-874-5500 or simply drop an email to sales@comtel.us.

Technical Knowhow of a Hosted VoIP Phone System

Hosted VoIP (Voice over Internet Protocol) was designed and developed to ultimately replace traditional PBX phone systems with the promise of greater efficiency. The two main reasons why hosted VoIP is replacing traditional PBX phone systems at an enormous rate in businesses are:

• Increased functionality, simplicity
• Decreased costs

Any VoIP system works best on a fiber or broadband connection as the transmission usually runs over an Internet connection.

Just like any other phone system, a hosted VoIP phone system in Buffalo, NY allows employees of an organization to communicate internally and externally. A hosted VoIP system is managed and controlled easily from any web interface. Admin of your system occurs wherever you are located, and changes are performed on the fly.

A hosted VoIP PBX phone system has numerous benefits to in Buffalo, NY. The most significant benefit of using this particular phone system is that its installation and operational costs are very low. In addition to exchanging voice and data, hosted VoIP also allows you to enjoy essentially unlimited scale. With VoIP’s flexibility, the location of the phone never gets in the way. You can stay connected to the network from wherever you are as long as you have access to an internet connection.

The outcomes of a hosted VoIP PBX phone system are desirable – reduced cost, elimination of unnecessarily phone lines, more functionality, ease of moves/changes, integration of smart devices, and overall simplicity, make a cloud PBX a great choice. Comtel is a well-established name among companies who provide hosted VoIP voice and data services in Buffalo and Western New York. We offer all of the common features like call queuing, simultaneous ringing, and unified messaging along with more advanced applications such as speech to text options, contact center, call recording and more. We offer you fully-hosted voice services. Currently, we provide these services featuring Mitel phones in Buffalo, NY. As a matter of fact, we not only install our VOIP Phone Systems, we also maintain them and provide ongoing account management. Learn more about us by visiting our website www.comtel.us or call us today at (716) 874-5500. You can also write to us at sales@comtel.us

Comtel Offers the Best Hosted IP/PBX Phone Systems in Buffalo, NY

A PBX (Private Branch Exchange) is a telephone system used within a company that switches calls between company users on local lines while enabling all users to share a certain number of external phone lines. More popular today are cloud versions of the PBX – enabling advanced features and simplicity, without big out of pocket investments.  If you seek a solid, competitively priced Hosted IP/PBX phone system to streamline your business processes, turn to Comtel, a leading company in Buffalo, NY.

We have been providing the most efficient and affordable cloud based phone systems to business in Buffalo, NY from the past several years. Whether you are a small business or a large enterprise, we have many telephone systems to suit your business needs. With our Cloud PBX Phone Systems or Hosted VOIP system, you can invest in the future growth of your enterprise. Our IP business telephone systems offer many advanced features, like Call queuing, Caller ID, Voice-mail to email (unified messaging), Simultaneous ring, Call reporting, logging, blind transfer, paging (external and internal via phones), etc.

We are also known for providing Infrastructure/Cabling; Mobility applications (remote worker, smart phone integration, wireless, etc.); Cloud based & premise communication solutions; Unified communications – desktop integration; and a lot more. For more information about us, our products, or services, feel free to browse through our official website i.e. http://www.comtel.us/. To reach us, you can also call us at 716 874 5500. We would be happy to help you.

Looking for Unified Communications in Buffalo NY? Check out Comtel Today!

Just what does a unified communications solution mean for your company? Unified communications is among the most popular catch-phrases we hear today so understanding its relevance can make a big difference.

In its simplest form, unified communications is the vehicle by which our voice, data, video, mobile devices, messaging integrate together. We see firms replacing multi-server environments in favor of integrated servers sharing applications, or virtual environments like datacenters with larger, but similarly shared applications/systems, and the like.

Comtel provides unified communications both in premise systems and our cloud PBX implementations. Today, the user experience may include a desk phone, a mailbox, an email, and the ability to plug in anywhere, or, use one single mobile device like a smartphone or tablet and have full functionality for making and receiving calls, leveraging wi-fi, and much more.

Comtel offers IP phone system to customers who are interested in making the most of their telecom investment. Being able to administer your own systems means having a robust web interface that allows you to make immediate changes to your service. Want to know more about what a Comtel unified communications solution might look like in your organization can do for you? Here are just some of the features you’ll get:

• Flexible Inbound Ringing (Customer Controlled), cell phone pairing
• Automated Attendant, answer and route by time of day
• Call Recording
• Unified Messaging
• Simultaneous Ringing
• Interactive Voice Response
• Web Browser Administration/Management

This is by no means an exhaustive list of all of the IP phone system features you’ll enjoy when Comtel installs it for your business. Whether you are looking for unified communications or Hosted PBX in Buffalo, NY, Comtel has the experience to get the job done right and the testimonials to prove it. If you’re interested in finding out more, contact Comtel at sales@comtel.us today!