How Can Unified Communications Benefit Your Business In Buffalo, NY?

Unified Communications is built to enable users to access different types of communication mediums like voice, chat, video, web conferencing, email, fax, and other types of communications. One of its biggest advantages is that it allows businesses to integrate different communication mediums into a single unified system.

Unified Communications can benefit your business in Buffalo, NY in the following ways:

· Cost savings due to the integration of various methods of communication

· Consistency in user-interface across numerous devices and mediums of communication

· Communication in both real-time and non-real time.

· The convenience of using multiple channels of communication, which in turn would help you to get in touch with your stakeholders by using the method that's the most suited to them.

· Facilitates emergency communications.

· Ensures greater reach by effectively communicating to the person who's not even at their desk by letting you know where the authorized person is and providing efficient means of getting in touch with them.

· Important data is easily predicted regarding employee availability, average customer waiting time, etc. This further helps in presenting clear information about the productivity of your organization, enabling greater flexibility.

Comtel is one of the companies that employ an end-to-end approach to UC deployment to help their clients navigate the complexities of digital transformation, reducing disruption, & increasing their investment.

If you are looking to streamline your business communication system, Comtel VoIP Phone Systems in Buffalo, NY would make the best choice for you. To learn more about Comtel or its wide range of services, feel free to visit their website www.comtel.us. You can also call them at (716) 874-5500 or simply drop an email @ sales@comtel.us.  

How Hosted PBX Is Transforming The Ways Businesses Work In Buffalo, NY

PBX (Private Branch Exchange) makes a business a mobile service. Private branch exchanges (PBX), circuit-based automatic switchboards for telephone systems are being replaced by Internet Protocol-based hosted PBX (IP PBX).

IP PBX is based on a technology called IP telephony which uses standard packet switch protocols to carry voice traffic across a data network. Small businesses are steadily moving towards hosted PBX in Buffalo, NY without any extra effort, as the PBX service providers migrate the premises systems into hosted PBX with relative ease. Many IP PBX systems also support hybrid environments allowing businesses to route analog and digital calls as well.

What Happens Next?

• Customers are in control
• You don’t have to deal with complex wiring and maintenance
• Hosted PBX increases flexibility and reliability
• Provide a menu of options to the callers
• Give extensions to individuals and multiple departments through a single number
• Take voice messages
• Transfer calls
• The customer gets a directory of employee extensions
• Automatic Call Distribution (ACD) system can be used to distribute calls
• Real-time call management

VOIP PBX service providers give the advantages of an office phone system without the hassles of managing it. One thing that makes hosted VOIP PBX an ideal choice from an economic and infrastructure point of view is the significant cost savings.

The best thing about hosted PBX environment is that you get unified communication (UC), thus, allows an individual to check and retrieve an email or voice mail or fax from any communication device at anytime and from any physical location which expands beyond voice mail services to data communications and video services.

Some other features you get access to when you switch to cloud PBX in buffalo include

• Easy call forwarding
• Automated attendants
• Virtual integrated Fax
• Increases flexibility as no more wired environment
• Highly encrypted data security with the latest firewalls

Get benefits from easy setup, reduced Telco costs, and have all the robust features to grow your business. Comtel lets you focus on your business without any hassle about the telecommunication by enabling cost reductions, providing an advanced voice platform, providing a virtually unlimited size and scope, performing remote moves and changes directly, performing self-administration of the system whenever desired. Comtel can also be contacted if you want to get small business telephone systems installed in Buffalo, NY. To know more about Comtel and the services we offer, you can visit our website http://www.comtel.us or you can also call us at (716) 874 5500.

Types Of PBX Phone Systems Available In Buffalo, NY

Gone are the days when PBX phone systems used to be reserved only for large enterprises. Installation and recurring costs have been reduced significantly over the years, making sophisticated office phone systems accessible for all. Some of the most common features of PBX phone systems include conferencing, automatic call distribution, directory call reporting, and recording. 

You can install any of these PBX phone systems in Buffalo, NY depending upon your business’ requirements:

• Traditional PBX

Traditional PBX phone systems reside on your company's premises. You buy/lease servers, software, devices, applications, installation, while incurring ongoing costs for outside phone lines, and vendor support.

• Hosted PBX

The majority of new systems today are “hosted”. With a Hosted PBX system, adding new features is as easy as downloading a new plug-in for your web browser. You would incur substantially lower (or no) upfront expenses, and instead pay a monthly subscription charge. Hosted also lets you eliminate most or all of your outside phone lines, while keeping important phone numbers.

If you’re interested in a PBX phone system or a Cloud VoIP phone system in the Buffalo, NY area, there are several customizable solutions offered by Comtel. From small to large deployments, Comtel is available to serve any size or type of business. 

To learn more, feel free to reach out to us at www.comtel.us. You can also call us at 716-874-5500 or simply drop an email to sales@comtel.us.  

5 Ways in Which VoIP for Business in Buffalo, NY Can Help Improve Team Communication

There are several reasons why hosted VoIP from a provider in Buffalo, NY, is worth the investment. Some of the most significant benefits VoIP can offer include:

1. It helps maintain customer relationships.
Customers are likely to get tired and frustrated when contacting you is difficult or time-consuming. However, VoIP is flexible and allows you to be available from anywhere and at any time. Customer satisfaction is important as it is the key to a long-lasting and fruitful relationship.

2. It boosts productivity by creating greater accessibility.
Replacing an out-of-date traditional phone system with an intuitive and comprehensive VoIP phone service will make your employee’s jobs easier, increase availability and responsiveness.

3. It provides flexibility to your team.
VoIP for business in Buffalo, NY, allows employees to work from any location, at any time. Allowing staff more freedom to work in a way that suits their individual needs is known to have increased productivity, better employee morale, and a stronger commitment.

4. It helps in scaling your team.
Unlike traditional phone systems, growth doesn’t require hardware or software changes, saving a lot of money, time, and effort. When your team is ready to grow, added communication costs shouldn’t be prohibitive, and with VoIP phone service, they won’t be.

5. It impresses potential customers.
Gaining the trust of potential clients is imperative, especially in the early stages of a new relationship. Having a VoIP phone service in place projects the right image because it gives your business the efficiency and professional touch that your customers will see.

The features of a hosted VoIP PBX phone system, like lowered costs, higher functionality, more reliability, and easier usability, make it desirable. Comtel is a well-established name who provides hosted VoIP voice and data services in Buffalo and Western New York. We offer a number of features like call queuing, simultaneous ringing, and unified messaging without losing the stability of the network. We offer you fully-hosted voice services. Currently, we provide these services using Mitel phones. As a matter of fact, we not only install our VoIP phone systems, we also maintain and troubleshoot them.

You can find out more about us by visiting our website www.comtel.us or call us today at (716) 874-5500. You can also write to us at sales@comtel.us.

The Most Common Myths About Cloud-Based Phone Systems In Buffalo, NY Debunked

Sticking to an old phone system until it dies will save you money.

Consider PBX maintenance, increasing carrier fees, and the cost of changes made during expansion and relocation, and you might be losing money by sticking with outdated systems. Instead of waiting for a forced change, such as discontinued equipment or the closing or merging of your current telephony provider, you should switch to a cloud-based phone system to avoid a rushed changeover and possible costly downtime.

VoIP is just a consumer solution.

Today, there are business-class cloud VoIP providers in Buffalo, NY with solutions specifically tailored for business use with high-quality IP phones and PBX features such as extension dialing, auto attendants, ring groups, conference calling, and more. VoIP and unified communications can be used to integrate voice, video, and data on a single, secure network to keep employees productive from wherever they work without compromising security or quality of service.

Cell phones can work just as well as cloud phone systems.

Most VoIP providers have apps that connect your cell phone into the office phone system, giving you mobility and all the advantages of a full business phone system. This gives you a platform to use your smartphone as a business extension whenever you want to and reroute the calls when you don't. You will not have to give out your personal cell number for business, and you can get business calls on your smartphone when you travel.

Managing the system on our own is going to be cost-efficient.

Reliability is really where a cloud-based phone system shines through. Cloud companies house their systems in data centers. A data center has multiple forms of redundancy, such as power redundancy between multiple grids and failover to back up generators, multiple redundancies to backbone carriers, and proper ventilation and cooling. An average business cannot begin to approach this level of redundancy economically.

Comtel is among the most trusted IP phone system providers in Buffalo, NY. It does not matter how many employees you have in your company, if you need a reliable solution that will serve you reliably in voice, data, internet, wireless, and fax, Comtel is a solid choice. For a single unified network which can further power your business communications, visit Comtel today!  To learn more, visit www.comtel.us. You can also call us at 716-874-5500.

How Cloud PBX Is Suitable For All Business Needs In Buffalo, NY

The choice of a business phone system is a crucial step because without the right communication framework in place, your business may suffer. Your business is most reliable when there is a reliable and flexible phone system solution that caters to your needs. If you are looking to streamline your business communications, all you need is a cloud PBX phone system in Buffalo, NY. Whether you require only a few phones or several hundred, PBX phones are the right choice for you. They are ideal for all, from small businesses to large corporate companies.

Some of the advanced features that make them suitable for all business needs are listed below.

• Voice Processing& Unified Messaging Systems:

It is very difficult to manage all the Faxes, Voicemails, Emails, Text Messages, and more, each one zinging towards your business at lightning speed and in huge numbers. Handling this kind of work requires superior efficiency while attending to mission-critical tasks. Thus, an effective strategy for superior communication starts with the right cloud-based VoIP phone system in Buffalo, NY.

• Call Recording:

It is one service that is required by all types of industries, whether it is healthcare, automotive, financial services, or manufacturing.  With a cloud-based VoIP phone system, you can capture the phone-based interactions with customers for processes like simple information retrieval, management, and more.  

• Messages on Hold:

Are you too busy to attend to each call? Well, these phone systems also offer custom messaging on hold service options, which allows your business to engage your customers while they're put on hold. There is a customized script, voice talent, and player service for your phone system. It is a great way to provide customers with all the necessary information about your business.

• Voice and Data Solutions:

Companies like Comtel tailor the right business telephone system for you, providing an ultimate blend of power, flexibility, and functionality to your business. Keeping in mind your needs in voice, private networking, data, or internet, they certainly have you covered.
Therefore, if you are looking to invest in Cloud PBX, Comtel is the company that you should turn to. You can also contact them if you are looking for a fully hosted Voice service for your business in Buffalo, NY.

Visit their website https://www.comtel.us to learn more about their services. You can also call them at (716) 874-5500 or simply drop an email to sales@comtel.us. 

Reasons You Should Switch to Hosted VoIP in Buffalo, NY Now

Hosted VoIP is an effective communication tool among businesses of all sizes in Buffalo, NY as the wide range of benefits it offers comes at an extremely affordable price. Some of the advantages of using VoIP systems over conventional phone systems are discussed below.

Cost savings

The cost savings potential of VoIP is immense. Other than additional (and optional) costs to purchase the handsets, there are virtually no extra costs involved, and you get excellent services at flat rates by choosing a package you need.

Contact Center Benefits

You can benefit from services like

• Representative scan communicate with customers via phone, chat, email, and more through Unified Communication
• A lot of VoIP services offer easy access to the metrics and the oversight you need to make smarter decisions.
• VoIP allows you to optimize the number of calls received according to CSR training, skill level, and other factors.

Availability of add-on features

VoIP systems are easily scalable and flexible. That allows you to add or remove features depending upon your need. Some of the most popular add-ons include

• Voicemail-to-email transcription
• Automated call distribution
• Web-based remote management for adding phone lines
• Audio conferencing

Data integration

Integrating your communications across different channels allows you to create a positive customer experience. VoIP can allow you to do just that.

Mobility

Mobility is one of the most desirable features of VoIP systems. In order to suit your needs, you can enable phone calls to ring simultaneously to both desk and mobile phones, unlock mobile call transferring, or enable mobile failover in the rare case your internet goes down.

If you’re interested in a Cloud VoIP phone system and you’re in or around Buffalo, NY, there are customizable solutions offered by Comtel. The company provides everything from structured cabling to network equipment, as well as the necessary resources for complete installation and maintenance services.

Comtel is among the most trusted Mitel phone providers in the entire Northeast, and certainly, Buffalo, NY. It does not matter how many employees you have in your company, if you need a reliable solution that will serve your voice, data, Internet, wireless, and fax, Comtel is a solid choice. For a single unified network which can further power your business communications, visit Comtel today!

To learn more, visit www.comtel.us. You can also call them at 716-874-5500 or simply drop an email to sales@comtel.us.